Privacy policy

R2A Technologies (“we”) is responsible for the personal information described here. For privacy questions or requests, open a request in the Help centre or call +1 (905) 325-0839.

AetherHFT is sold separately, not on this website. Its own terms of sale, privacy policy and refund policy are at aetherhft.r2atechnologies.com.

What we collect on this website, and why

• Email address — to send your receipt, access confirmation, sign-in codes, renewal reminders and support replies.
• TradingView username — to grant and manage access to the R2A Premium Indicator.
• Country — for tax and legal records.
• Payment reference — for card payments, the Razorpay payment ID and its status; for bank transfers, your order’s payment reference, the amount received and, if you give it, the name on the sending account. We never receive or store card numbers; they go directly to Razorpay.
• Marketing consent — only if you tick the optional box. It is never pre-ticked, and you can withdraw it at any time (Canada’s anti-spam law, CASL).
• Security logs — the IP address of requests that create orders or sign in, kept short-term to stop abuse.

Records of past orders

We keep the records of orders already placed on this website, including orders for products we no longer sell here. Besides the details above, such a record can hold what was given to deliver that order — for example a licence IP address and its change history, or a Telegram username and chat — and its payment, refund and support history. We use these records only to deliver, support or refund those orders and to meet our legal and accounting obligations, we share them only with the providers below that this needs, and we keep them for the periods below.

Cookies

We use only essential cookies and local storage needed to run the site, keep you signed in and remember your cookie choice. We do not use advertising or cross-site tracking cookies.

Who we share it with

• Razorpay — payment processing, including international bank transfers received through its banking partners, under its own privacy policy.
• TradingView — your username, when access is granted.
• Resend — delivers our emails (your email address and the message).
• Cloudflare — protects and delivers this website, and runs the licence service used by past software orders; it processes IP addresses and browser or app details.
• Telegram — only where a past order is delivered or supported through Telegram; those messages pass through Telegram, under its own privacy policy.
• Hostinger — hosts our server.

We do not sell personal information.

Where it is stored and for how long

Our web server is in the United States. Order and payment records are kept for 8 years for tax and accounting purposes. Support conversations are kept for 2 years after your access ends. Everything else is deleted when you ask, unless the law requires us to keep it.

Your rights

You can ask for access to, correction of, or deletion of your personal information (Canada: PIPEDA and provincial laws, including Quebec’s Law 25). We reply within 30 days.